How to Delete a Bad Review on Facebook Business Page
As with whatsoever online infinite that facilitates the collection of customer feedback, negative Facebook reviews can occasionally happen. And when they do, you'll want to know how to deal with them fast to resolve problems and preserve your online reputation. Today we're showing you how to remove reviews on Facebook and so y'all're always prepared, no affair what your customers throw at you!
Once just used as a platform to connect with friends, Facebook has grown over the years to offer many additional services and benefits to businesses. One of these existence, reviews (as well known equally Facebook Recommendations). Facebook reviews are found on Concern Pages and can be nerveless by anybody from Ford to your little bakery downwardly the road.
Whilst there are many benefits of collecting reviews on Facebook, unlike when using a Licensed Review Partner such as Reviews.io, reviews are not verified and tin can be left past anyone. This does put companies at some take a chance of receiving fraudulent feedback. Which begs the question:
Tin can you delete Facebook Reviews?
Unfortunately, as with reviews on Google and other platforms, individual, legitimate reviews - however malicious - cannot exist removed. This is all part of the trust Facebook aims to provide with its review system - if businesses could tamper with their reviews, they could no longer be trusted as a reliable source of information.
Notwithstanding, all is not lost - whilst not perfect, at that place are other solutions. Nosotros've got two ways to remove Facebook reviews to help you out when disaster strikes.
How to report a imitation Facebook Review
If y'all're happy to wait a while for your event to exist resolved, consider flagging your Facebook review. In society to do this, the review will need to become against Facebook'southward Community Standards.
Facebook's Community Standards cover things such as:
- Detest speech communication
- Misrepresentation
- Bullying
- Cruelness & insensitivity
Although these are wide guidelines, if someone is overly offensive or seems ingenuine when leaving your business a Facebook Recommendation, it may warrant removal.
And then how do you lot written report a Facebook Review?
Reporting a Facebook Recommendation is easy. All you demand to practice is:
- Navigate to the review.
- As y'all tin can see, the review left hither is uninformative and misplaced. It tells naught nigh the page and could be considered as spam.
- Click on the three dots to the top right of the review, and then select 'Requite feedback on this review.'
- You volition then see a pop-upwardly window. Select the most appropriate description from the list, and so press send.
- Wait patiently and cross your fingers.
If Facebook finds the review to go against its Customs Standards, it will exist removed and there volition be no record of it on your page.
In the meantime, we'd encourage you to respond to negative reviews in the most professional way possible to bear witness other customers yous're existence proactive and help save face.
How to plough off Facebook Reviews
The 2d option you have for getting rid of your Facebook reviews is more than extreme. Whilst yous tin't manually delete individual Facebook reviews, you can remove them all from your page.It's important to remember that this won't wipe the slate make clean - it just means reviews will no longer exist shown on your business organisation page, and will as well inhibit anyone from leaving you feedback in the futurity, whether good or bad.
How to get rid of all your Facebook reviewsThis fourth dimension, the process is even simpler and requires no input from Facebook at all. To delete your Facebook reviews in one make clean sweep:
- Navigate to your business page and ensure you're logged in as the folio.
- Click on the Settings push at the height-right of the page.
- On the left-hand side of the page, select 'Templates and Tabs' from the carte du jour.
- Navigate to the 'Reviews' tab, and click 'Settings'.
- To the right of 'Evidence Reviews', you'll come across a slider. Click to disable this, then click 'Save' to confirm. Your reviews will no longer show upwards on your Facebook Business concern Page.
Bonus Solution: Lengthened the situation & win the customer over
Our third and concluding solution for getting rid of Facebook reviews won't necessarily always work, nor is it guaranteed to remove a negative review, however, nosotros retrieve information technology's worth a punt as information technology has enough of other benefits.
The solution is elementary: win your disgruntled reviewer over and then much, that they desire to change their review. This is easier than it sounds - nigh customers don't want to exit a bad review, they want proficient products, good service and a good experience. They desire to give positive feedback! And then when they don't, chances are, you messed up.
To put things correct, it's essential to respond to positive and negative reviews professionally and empathetically - even if yous don't concord with their comment. Apologise, explicate why the problem happened and, if possible, provide a solution. It's the strength of your solution that'southward likely to win them back around.
In Summary
As with deleting reviews off any platform, the goal should really be prevention non cure. Foreclose negative feedback, and you'll never demand to know how to remove Facebook Reviews!
If negative reviews do occur, consider your options, consider the resources available to you lot, breathe, and brand an informed and strategic choice that focusses on long-term success, not curt-term reputation.
Yet unsure about how to remove Facebook reviews? Head over to our website or spring on live chat with i of our advisors.
Source: https://blog.reviews.io/post/how-to-delete-turn-off-facebook-reviews
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